Customer Support

We are available to assist guests before, during and after their stay. Contact ELIZOR COLLECTION for help with reservations, payments, booking changes, cancellation or refund questions, arrival information, access instructions, or an issue during your stay.

When contacting us

For faster assistance, please include your reservation reference, the property name and a short description of your request. Please do not send full card numbers or other sensitive payment credentials by email or messaging services.

Payment, cancellation and refund support

If your question concerns a payment, cancellation or refund, we will review the conditions attached to your reservation and provide the appropriate assistance. Refund eligibility is determined by the rate and cancellation terms accepted when the reservation was made, together with any rights provided by applicable law.

During your stay

If you experience an urgent accommodation-related problem during your stay, please contact us by telephone or WhatsApp so that we can assist as quickly as possible.