Privacy Policy

ELIZOR COLLECTION respects your privacy and is committed to handling personal information responsibly and in accordance with applicable data-protection law, including the EU General Data Protection Regulation (GDPR).

Information we collect

When you make an enquiry or reservation, we may collect information such as your name, contact details, reservation dates, number of guests, accommodation preferences, billing information and communications with us. Our website may also collect limited technical information, such as browser/device data and analytics information, where permitted.

How we use your information

We use personal information to respond to enquiries, manage and fulfil reservations, process or reconcile payments, provide arrival and guest-support information, comply with legal and accounting obligations, protect our services from misuse, and improve our website and guest experience.

Payments and service providers

Payments may be processed by secure third-party payment providers, including Stripe. ELIZOR COLLECTION does not directly store your full payment-card details. We may also use booking, hosting, analytics, communications and other service providers where necessary to operate our accommodation services.

Sharing and retention

We do not sell your personal information. Information is shared only where necessary to provide our services, process payments, meet legal obligations, protect legitimate interests, or work with service providers acting on our behalf. We retain information only for as long as reasonably necessary for these purposes and for applicable legal, tax and accounting requirements.

Cookies and analytics

Our website may use essential technologies and analytics tools to understand website performance and usage. Where consent is legally required for non-essential cookies or similar technologies, they should be used only in accordance with the applicable consent choices.

Your rights

Subject to applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or portability of your personal data, and to object to certain processing. You may also lodge a complaint with the competent data-protection authority.

Contact

We may update this policy when our services, providers or legal requirements change. The current version will be published on this page.